At Spotlight
Luxe, we craft elite, high-performance digital marketing solutions tailored
for growth-focused businesses. Our
services involve strategic planning, creative execution, and advanced digital
infrastructure — all custom-designed per
client scope. Due to the intensive and intangible nature of our work, this Refund
Policy is strict, clear, and
non-negotiable.
By engaging our services and making a payment—via bank transfer or any other method indicated on the invoice and agreed
upon during pre-engagement—you agree to the terms outlined below.
We operate under a strict no-refund policy.
All fees paid to Spotlight Luxe are non-refundable, including but not
limited to:
☆ Service retainers
☆ Consulting calls or strategy sessions
☆ Custom project payments
☆ Advance payments for future work
☆ One-time or recurring digital product sales (if applicable)
This applies regardless of usage, client satisfaction, or business
outcome, as value delivery begins upon initiation and
often includes proprietary planning, team allocation, and
confidential frameworks.
Refunds may only be considered under the following rare conditions:
☆ Service Non-Delivery: If we fail to begin the agreed-upon service
within the timeframe stated in writing, and no
communication has occurred.
☆ Duplicate Charges: If your account is billed more than once for
the same transaction due to system error.
☆ Unauthorized Transaction: If you did not initiate or approve the
payment and provide clear proof of fraud or misuse.
In all cases, refund approval is at Spotlight Luxe’s sole discretion
and may take 5–10 business days for investigation and
processing.
We treat all chargebacks as fraudulent unless the client has
contacted us in advance and a resolution attempt has failed.
Any chargeback will result in:
☆ Immediate termination of services and removal from all Spotlight
Luxe platforms
☆ Permanent ban from future engagements
☆ Legal proceedings and debt collection action if applicable
We strongly encourage you to contact us first at
cri.casanovi@gmail.com to resolve any issues before initiating a
payment
dispute.
Before confirming a service, clients are expected to:
☆ Review proposals, pricing, and timelines
☆ Understand what is and isn’t included
☆ Communicate clearly and provide necessary materials in a timely
manner
Delays, dissatisfaction due to lack of clarity, or change of mind
are not valid grounds for refunds.
If Spotlight Luxe sells downloadable content, toolkits, templates,
or premium digital resources in the future:
☆ No refunds will be offered once the product has been delivered or
accessed
☆ Access to gated or subscription-based content is tied to payment
validity
☆ Violations of our Terms will result in instant access revocation
without refund
We reserve the right to update this Refund Policy at any time. The latest version will always be posted on our website with the "Last Updated" date.
For legal inquiries, compliance requests, or complaints:
Email:
cri.casanovi@gmail.com
This policy is non-negotiable and applies across all projects, platforms, and payment gateways.